Bureaucracy at its finest

June 14, 2008 at 9:47 pm 1 comment

This article from Business Week is surely one of the most disgusting displays of why governments from the local level to the federal level all need to get their act together. 

I have little doubt that the age-old bureaucracy problem is in play here, especially when I read this:

Clarkson, who works for the state Environmental and Public Protection Cabinet, said she believes she was working the switchboard at the cabinet offices on April 1. She said the employee who works in the mailroom left early that day, and the FedEx agent required a signature for the package. She said 14 Reilly Road, the Frankfort address where the cabinet offices are located, is a five-building complex; the waste management division is located in another of the five buildings.

It’s actually kind of sad to hear that something as simple as signing for a package and getting it to where it needs to go can’t be successfully completed in our state government, especially in the year 2008.   

While it would be obvious to say that these people need to be fired for being so incompetent, it might also be good to say that there are some solutions to this problem.  FedEx could stand to make a little money on this type of situation by creating some sort of Twitter-like program that can alert the proper recipient of a package as well as the sender of a package upon delivery.  This could all easily be stored electronically on a package label and would word via the web and the established tracking system already in place.

So imagine if this document containing the proposal for grant money had been delivered to the Department of Waste Management instead of the proper Department of Environmental Safety (I know, not so hard to imagine) and FedEx had this program.  Ms. Clarkson would have been sent a “tweet” either on her desktop or on her mobile phone/pda/pager, and would have known what it was and who it was intended for (her).  Problem solved, they can thank me when they make millions.

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Entry filed under: Social Media, technology. Tags: , , , , , , , .

I love good inspiration. Wishful thinking?

1 Comment Add your own

  • 1. Sue Massey  |  June 14, 2008 at 10:01 pm

    I must say this is a great article i enjoyed reading it keep the good work 🙂

    Reply

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